SaaS is entering an identity crisis.
Super valid; especially as each organization and individual has a different level of comfort with AI doing work for them.
For us, we find the answer is always just "crawl, walk, run". We recommend users start with simple one-step tasks and expand from there.
If the AI is viewed as reliable one, it'll be used again and maybe for something a little more sophisticated.
If it fails, especailly in the early stages of use, that can be a deal breaker.
Super valid; especially as each organization and individual has a different level of comfort with AI doing work for them.
For us, we find the answer is always just "crawl, walk, run". We recommend users start with simple one-step tasks and expand from there.
If the AI is viewed as reliable one, it'll be used again and maybe for something a little more sophisticated.
If it fails, especailly in the early stages of use, that can be a deal breaker.